Reference

Legal Terms for Your Account

Our legal page tells you how account data, payment records, cookies, and request handling work before you move further.

DANA, OVO, GoPay, QRISMobile and desktopSlots and live tablesLocal law only
gabantoto Legal Terms for Your Account
CONTACT PATHS

Ways To Reach Legal Support

If you need a copy of your data, a correction request, or a question about why access changed, reach us through the channels below.

Live Chat Use live chat from the account area when you want a quick legal check. We route data, access, and record-change requests there every day from 09:00 to 22:00 WIB.
Email Request Send a message to our support mailbox if you need a written trail for a privacy, retention, or access question. We reply within the same window and keep the case linked to your account.
Account Form Open the account form when you need to change details on file, ask for a record copy, or report a mismatch in a DANA, OVO, GoPay, or QRIS transaction reference.
DATA CONTROL

How We Handle Your Records

We keep legal handling tight around the account you control. Device data, cookies, and payment references are used to confirm sessions, reduce duplicate requests, and trace support cases.

Data Handling

We store the account details you submit, the login device record, and the transaction reference tied to DANA, OVO, GoPay, or QRIS. That lets us answer legal questions without asking you to repeat the same facts.

Cookies

Session cookies help us remember that you are logged in and keep the language, page state, and form data stable while you move across the site. You can clear them in your browser at any time.

Account Security

We verify changes with the email or phone number already linked to your account, and we may ask for a fresh login before sensitive changes are accepted. That reduces mistaken updates and unauthorised access.

Retention

We keep records only for the period needed to handle the account, settle a payment trail, respond to a dispute, or meet local-law obligations. After that, we review them for deletion or restricted storage.

Change Requests

If you want a correction, contact us from the registered email and state exactly what should change. We confirm the request against the account record before any update is processed.

Access Checks

If local law does not permit access in your area, we may block login or suspend the account until the position is clear. The reason stays linked to your record so support can explain it.

Questions About Legal Access

These are the questions we get most when you want to understand how your data, session records, and access rights are handled. The same legal terms apply on mobile and desktop, and our support window is the same for DANA, OVO, GoPay, and QRIS cases. If the law in your region changes, we apply the updated position to your account and keep the reason on file.

We keep the details you submit for login, contact, verification, and payment tracing, plus the device and session record linked to your account. That helps us answer support requests without asking you to resend the same information.

Yes. Send the request from the email or phone number already linked to the account, tell us exactly what needs to change, and we will verify the match before updating the record. Sensitive changes may need a fresh login.

Cookies help us remember your login state, language choice, and form progress so the session stays consistent while you move around the site. You can clear them in your browser, but some settings will need to be set again.

Access depends on local law and is available only where local law permits. If the law in your area changes or a regional rule blocks the account, we may pause access and keep the reason in your support record.

We keep records for as long as they are needed for account handling, transaction tracing, dispute follow-up, or legal retention duties. After that period, they are either removed or restricted so they are no longer used for active service.

Use live chat or email and include the DANA, OVO, GoPay, or QRIS reference, the date, and the exact account name. That lets us trace the legal record faster and reply with a clear status.